This privacy notice tells you how MELEX LOGISTICS LIMITED (company number SC897723) collects and uses your personal data when you visit melexlogistics.store, and when you engage with our services. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller

MELEX LOGISTICS LIMITED is the data controller and is responsible for your personal data. Our registered office is 16 Lochlea Avenue, Troon, South Ayrshire, KA10 7BN, Scotland. If you have any question about this privacy notice or how we use your personal data, please contact our data protection lead at ceo@melexlogistics.store.

Personal data we collect

• Information you give us — for example your name, postal address, email address, telephone number and any details you provide when you request a quote, place an order or contact us.
• Technical data — your internet protocol (IP) address, browser type, operating system, the pages you visit and how you navigate our website, collected automatically through server logs and cookies.
• Communications data — a record of any correspondence between us, including customer service interactions and complaints.

Lawful bases for processing

We only process your personal data when we have a lawful basis for doing so. We rely on:

• Performance of a contract — to provide our unlicensed carrier and logistics services and to fulfil any order or quote you request.
• Legitimate interests — to operate our business efficiently, keep our records, prevent fraud, ensure network security and improve our website (provided these interests do not override your rights).
• Consent — where you have agreed to receive marketing communications. You may withdraw consent at any time.
• Legal obligation — to comply with our legal and regulatory responsibilities, including record-keeping and tax.

Cookies

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device. We use:

• Essential cookies — necessary for the website to function and to keep you secure (e.g. load balancing, session tokens).
• Analytics cookies — to understand how visitors use our website so we can improve it (e.g. page views, traffic sources). These are aggregated and cannot identify you individually.

You may refuse or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our website.

How long we keep your data

We retain your personal data for no longer than is necessary for the purposes for which it was collected. We keep service and transaction records for at least seven years to comply with accounting, tax and audit obligations. Marketing preferences are retained until you ask us to stop sending them. Technical and usage data is retained for up to 24 months for analytical purposes.

Who we share your data with

We do not sell or rent your personal data. We may share it with:

• Service providers acting on our behalf (for example IT hosting, payment processing, mapping and email delivery) — only to the extent needed to perform our services.
• Law enforcement, regulators or other public authorities when we are legally required to produce information or cooperate with investigations.
• Third parties in connection with a reorganisation, merger or sale, provided they agree to protect your personal data in line with this policy.

International transfers

Where we need to transfer your personal data outside the United Kingdom we will ensure appropriate safeguards are in place, such as the ICO-recommended transfer mechanism, the standard contractual clauses approved by the Information Commissioner, or an adequacy decision.

Your rights

Under the UK GDPR and Data Protection Act 2018 you have the following rights:

• The right to be informed about how we use your personal data.
• The right to access the personal data we hold about you.
• The right to rectification of inaccurate personal data.
• The right to erasure (“right to be forgotten”) in limited circumstances.
• The right to restrict processing of your personal data.
• The right to data portability in a structured, commonly used and machine-readable format.
• The right to object to processing based on legitimate interests or direct marketing.
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To make a request, please email ceo@melexlogistics.store. We will respond without undue delay and within one month of receiving your request. You are not charged for making a subject access request, although a fee may apply if the request is manifestly unfounded or excessive.

Complaints

If you remain unhappy with how we have handled your personal data you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can contact the ICO at ico.org.uk or by writing to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We ask that you raise any concern with us in the first instance so we can try to resolve it promptly.

Links to other websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link you will be taken to that site. We strongly recommend that you review the privacy notice of every site you visit. We are not responsible for the content or privacy practices of those sites.

Changes to this privacy policy

We may update this privacy notice from time to time. The “Last updated” date at the top shows when it was last revised. A copy of the current notice is always available on our website.